Return Policy

Custom monogrammed, Deal of the day, Sale items,
and items from the Specials
category are non-refundable
Swimwear and Intimate items also NON-REFUNDABLE!

Downloadable - RETURN FORM


**Please send returns to:
2352-A Ebenezer Rd
Rock Hill, SC 29732**


*Please be aware that we do our best to get to all returns in a timely manner, however we can not guarantee a specific time frame for processing returns. You can always give us a call to find out if we have received your return and when your return will be processed!*





Exchange:

WE DO NOT DIRECTLY PROCESS EXCHANGES. WE CAN NOT HOLD ITEMS FOR A RETURN

You will still have the option to return items for store credit. This credit will be issued as soon as your order is received and processed. Store credits are sent in the form of a gift certificate code via email to the address on file. If you would like your gift certificate code sent to a different email address you may change your information online, or note the preferred email address on your return form (printed on back of packing slip or downloaded here).

Refunds:

If you would like to return an item for a refund, the following rules apply:


  • Custom monogrammed, Deal of the day, Sale items and items from the Specials category are non-refundable! Swimwear and Intimate items also NON-REFUNDABLE!
  • Returned item must be mailed and postmarked no later than 30 days from original shipment.
  • Item must be received by us in same condition as it was originally shipped. If item is broken, damaged, or appears to have been worn, no credit will be issued and you will have to pay for shipping to have it returned to you. If a boot box is sent back taped and not in a secondary box you will be charged a 15% restocking fee as the item is now not able to be resold.
  • Customer must pay shipping to return item to store.
  • If you receive a damaged or incorrect item or a incorrectly sized item, you have 3 business days from the time you receive your order to give us a call or email letting us know. After 3 business days we are unable to replace or refund your incorrect or damaged item.
  • After initial shipment to customer is verified as delivered by shipping agency, the postal service is responsible for lost or damaged items. Customer must track returned items and purchase shipping insurance if they chose to do so.
  • Return Form must be filled out and enclosed with return shipment. There is no need to contact us prior to shipping return. If you have misplaced this form please download here - RETURN FORM
  • Any item returned to store without a Return Form will automatically be issued a store credit. (Please read information on Store Credit further down this page.)
  • Once return items are received and verified, a refund will be issued to the original credit card or form of payment used to purchase the item.

Store Credit:

A store credit instantly is on your account with us as soon as we process your return. All full price items sent to store within 30 days without requests for refunds will automatically be issued store credits. Restrictions on receiving and redeeming store credit:
  • Custom monogrammed, Deal of the day, Sale items and items from the Specials category are non-refundable! Swimwear and Intimate items also NON-REFUNDABLE!
  • Returned item must be mailed and postmarked no later than 30 days from original shipment.
  • Item must be received by us in same condition as it was originally shipped. If item is broken, damaged, or appears to have been worn, no credit will be issued and you will have to pay for shipping to have it returned to you. If a boot box is sent back taped and not in a secondary box you will be charged a 15% restocking fee as the item is now not able to be resold.
  • Customer must pay shipping to return item to store.
  • If you receive a damaged or incorrect item or a incorrectly sized item, you have 3 business days from the time you receive your order to give us a call or email letting us know. After 3 business days we are unable to replace or refund your incorrect or damaged item.
  • After initial shipment to customer is verified as delivered by shipping agency, the postal service is responsible for lost or damaged items. Customer must track returned items and purchase shipping insurance if they chose to do so.
  • Store credit is automatically issued for any items returned to store without a Return Form or other request for exchange or refund.
  • Any store credit issued for a return must be used within 180 days of original purchase.
  • Store credits issued for returns may only be used to purchase merchandise. Customer will be responsible for shipping costs to send new items.