** STORE CREDIT ONLY **
Returns may take up to 2 weeks to be processed.
*Please be aware that we do our best to process all returns in a timely manner,
Non-returnable items and categories include:
Intimate Apparel & Accessories
Deal of the Day
**WESTERN BOOTS HAVE A 20% RESTOCKING/CANCELLATION FEE**
Damaged or incorrect orders:
If you received an item that is damaged or incorrect please contact us immediately.
If you receive an item that is damaged, incorrect, or not the size ordered you have 3 business days from the time you receive your order to contact us. If you are unable to reach us by phone please send an email, preferably with pictures, to email@example.com
After 3 business days, we are unable to replace or refund damaged items.
Returns must be mailed and postmarked no more than 15 days from the date the order was received. Returns older than 15 days will incur a 20% restocking fee which will be deducted from the store credit issued. After 45 days, returns will not be accepted and will only be shipped back at customers expense.
All returned items must be received by us in the same condition as originally shipped. If an item is broken, damaged, or appears to have been worn, no credit will be issued and customer will have to pay the shipping cost to have it returned.
If a boot box is sent back taped, damaged, not in a secondary box and/or not in resalable condition you will be charged a 15% fee as the item must be given an “open-box” discount to be resold.
Customers must pay all shipping costs associated with returns. Customers must track returned items and purchase shipping insurance if they chose to do so. Packages lost or damaged during transit to our facility are the responsibility of the shipping agent. Any claims for such must be filed directly with the shipping agent by the customer.
If you have received an item and would like to exchange for the same item in a different size, please follow the return guidelines. Once your returned item is processed, a store credit is applied to your account which you can use towards the purchase of the new item.
WE DO NOT DIRECTLY PROCESS EXCHANGES.
Store credits are linked directly to the account used to make the purchase. If you are returning an item that was received as a gift, and you would like the credit applied to a separate account, you must note the associated email address on your return form. If you do not have an account, please create one before returning your item(s).